Haku
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Opportunities for accommodation industry to improve the customer journey for leisure solo travellers
(2020)
The objectives of the study were to understand the solo travellers as a market segment for the accommodation industry and to find opportunities for accommodation industry to improve the customer journey for leisure single ...
Approaches to improve the service quality of Yoshinoya Restaurant Vietnam
(2022)
The research goal was to evaluate the current condition of service quality at Yoshinoya Vietnam from 2020 to the first eight months of 2022, then offer feasible solutions for the restaurant management department to improve ...
Customer satisfaction of lunch buffet service in Wingwah Palace
(2021)
Competitiveness and Covid19 have been great impact on restaurants recently. To survive in this background, customer satisfaction has become one of the most decisive keys for any restaurant. Thus, the goal of the research ...
Customer satisfaction as a tool for service development : Case: Fish & Fun Holiday Village
(2020)
The objective of the study was to measure customer satisfaction level in case company Fish & Fun Holiday Village. The research covers topic of developing customer satisfaction in a case company by implementing theoretical ...
The level of customer service and customer satisfaction in the restaurant “Nautilus”
(2022)
The aim of the research is to observe the customer service and customer experience in the restaurant Nautilus. The study provides some theoretical knowledge about customer service, customer satisfaction, customer experience ...
Innovative wellness tourism services suitable for spas at Saimaa region
(2024)
The thesis intends to introduce prospective innovative wellness or wellbeing services suited for the Saimaa area in Finland, showing the emergence of new services and products as innovations are developed. It focuses on ...
Customer satisfaction in UniHome Hotel
(2024)
The thesis was reported with the purpose of determining the level of customer satisfaction in UnihomeHotels. It was done to aid in improving the level of customer’s loyalty and attract new customers to the Hotel.
The ...






